F.A.Q.I have had a negative rake / rakeback statistics in my report?
Our statistics reports are in dollar currency, but if you play poker at a site where we get Euro statistics, an exchange rate can be affected, and sometimes you get negative statistics. This usually never affects your rakeback in the end, when it deals mainly with the statistics and not the amount you actually might be getting at the end of the month.
I have friends who play poker; can I recruit them and make money from you?
Yes you can. We offer one of the best refer a friend program in the industry. Get up to 6% lifetime commission on the rake generated by your friends.
I haven’t got statistics on my game today or for several days?
It happens sometimes that we don’t receive statistic reports from some poker room from time to time. It is usually caused by technical malfunction or other similar systems. You don’t need to worry. The rake / rakeback will be added manually afterwards.
My account is still in pending status, what does this mean?
Once you apply for rakeback through us an inquiry will be sent into our internal computer system. Your account status will therefore be pending until we know for sure that you have been properly tracked to our offer. Once we receive your account confirmation from the poker room you chose to play on, we send an automatic e-mail to you. This process would usually take about 2 working days.
When is my Rakeback paid and how?
Your rakeback is paid different dates depending on which poker room you chose to play on. Information about when your poker rakeback is paid can easily be found by clicking on the room you chose to play on in our rakeback offer section. Most of our Rakeback deals are paid directly into your poker account.
What is Valueback?
Valueback is a points-based VIP system for the Ongame Network. In practice it works the same way as rakeback but your final rakeback depends on how much you play.
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